Return Policy

RETURN, EXCHANGE AND REFUND POLICY

Items purchased from SREATM are eligible for an exchange/return up to 7 days from the date of Purchase

Easy Return Policy on SRETAM.COM – We Give 100% Refund
We understand that traditional touch and feel is a crucial factor when it involves buying Sarees, kurtis and Salwar Suits.
When buying Sarees, Kurtis, and Salwar Suits online, touch and feel aren’t possible. However, to counter this concern, we've introduced a simple “7-day return policy”. This policy gives you the advantage of returning the merchandise just just in case you don’t like it .
All you've got to try to to is just handover the merchandise to our courier partner within 7 days from the date of delivery, in unused, original condition and we’ll refund you the complete amount purchased the merchandise .
Did you recognize - We follow a strict quality check, packing, and dispatch process -
- All products on the situation are fresh and new.
- All products are checked for quality before been dispatched. A special process is followed to ascertain the minutest of defects. This helps us to deliver you fresh products with no defects.
- All our products at the backend have a singular code that helps you get an equivalent products that you simply have ordered.
- We dispatch all the products in 4 layers of packing (plastic cover, bubble wrap, corrugated sheets, and a non- tearable plastic bag) this is often to make sure that the merchandise reaches you safely.
- We deliver through logistic partners like FedEx, Delhivery, BlueDart, Ecom Express, First Flight, DTDC and few others. These courier / logistic teams are only allowed to deliver packed products. they're not authorized to undertake to to open deliveries or take open-products back.
If on delivery of the products you don’t like them, please follow the below steps to return and acquire the refunds –
Email / call us on the same/next day of delivery and inform us that you simply want to return the products.
Email us at info@sretam.com
Call us on 044-28505199 (Mon-Sat, between 11 am-6 pm IST)
While shipping, clearly mention (along with products)– Your name, Order number, Contact details
Important Do's and Don'ts - while returning products :
-The product, original barcodes, tags, labels, and brand packaging shouldn't have tampered
- Products should be returned within the first packing box. The box shouldn't be damaged/ tampered with by sticking a label or otherwise writing thereon.
Email us Refund / Exchange details-
We process the Refunds in 10 working days, after we receive the products back in original condition.
Refunds are done through Cheque, NEFT, or back to mastercard / net banking accounts used at the time of placing the order.
We request customers to email us the name during which we should always always issue the Cheque. just in case of bank transfer (NEFT), we request customers to send us the subsequent bank details - Name (as in bank records), Bank Name, Bank branch address, checking account number, and Branch IFSC code. you'll email us of these details at info@sretam.com
Please note: we do not refund the return shipment courier charges.
Additional Information
• we propose Designer sarees should be Dry Cleaned Only.
• Please note: Photos displayed are of products only. Slight variation is possible because of photo resolution quality.
• iron , fall, and edging service for the Sarees aren't done by us because of our 7-day return policy.
• just  in case you've any queries or doubts, please call or email us. this may help us serve you better.
Reach us for any queries associated with refund/exchange
Email us at info@sretam.com, sretamonline@gmail.com
Call us on +91-44-28505199 (Mon-Sat, between 10am-5pm IST)
Our Registered Office address :
SRETAM ONLINE SERVICES PRIVATE LIMITED
NO.715-A, SUITE NO.489,7TH FLOOR,
SPENCER PLAZA,ANNA SALAI,
CHENNAI-600002
TAMILNADU,INDIA.
E-Mail : info@sretam.com  

Sarees : 

Tapeta Silk | Art Silk | Art Silk (Vichitra Silk) | Banarashi Silk Jacquard | Bembarg Georgette | Bemberg Georgette | Bemberg Silk | Bhagalpuri | Bhagalpuri Art Silk | Bhagalpuri Cotton Silk | Bhagalpuri Silk | Bhagalpuri Silk (Art Silk) | Bhagalupri Silk | Brasso Chiffon, Net | Chanderi | Chanderi Cotton | Chanderi Silk | Chiffon | Chiffon Georgette | Chiffon Jacquard | Cotton | Cotton Chiffon | Cotton Net | Cotton Silk | Cotton Silk ( Art Silk) | Cotton Silk (Poly Silk) | Cotton Silk (Poly Silk/Art Silk) | Crepe | Crepe Georgette | Crepe Jacquard | Crush Georgette,Net | Crushed Georgette | Dual Tone Jacquard Silk | Dual Tone Silk | Dual Tone Silk |  Jacquard Silk | Faux Georgette | Geogrette Saree with Blouse | Georgette | Georgette Chiffon | Georgette,Net | Georgette,Raschel Net | Georgette,Satin | Handloom | Poly Weave | Handloom Silk | Italian Crepe | Jacquard Silk | Kanjivaram Silk | Kashmiri Silk (Art Silk) | Khadi | Silk (Art Silk) | Kota Silk | Linen | Lycra, Net | Lycra, Silk, Fancy Net | Modal | Modal(Cotton) | Modal(Cotton),Gota | Mose Chiffon | Nazneen | Net | Net, Lycra | Nylon Silk | Pashmina | Poly Cotton | Poly Crepe | Poly Georgette | Poly Linen | Poly Silk | Poly Silk (2 Tone Silk) |Polyester Silk | Raw Silk | Satin | Satin Georgette |  Satin Silk | Shimmer | Silk | Silk (Poly Silk) | Silk Fabric | Silk Saree | Silk, Georgette, Moss | Chiffon | Silk, Net | Soft Silk | Sparkle Georgette | Synthetic | Terylene | Tussar Silk | Tussar Silk (Art Silk) | Tussar Silk (Poly Silk)  | Tusser Silk | Two Tone Silk | Two Tone Silk, Georgette, Chiffon | Vichita Silk (Art Silk) | Vichitra Silk (Art Silk) | Viscose | Woven Jacquard Saree In Hand Dyeing |Zari Cloth

Kurti

Art Silk | Brasso Net | Cambric Cotton | Chanderi,Cotton | Chanderi,Rayon | Chiffon | Cotton | Cotton 40-40 | Cotton 40-60 | Cotton 60-60 | Cotton Denim | Cotton Flex | Cotton Mix | Cotton Rayon | Cotton Silk | Cotton,Chanderi,Raschel Net | Crepe | Crepe,Georgette | Dhupian Silk,Poly Santoon | Georgette | Georgette  |  Jacquard Net | Georgette , Net | Georgette ,Net | Georgette,Dhupian | Georgette,Net | Georgette,Satin,Net | Gerogette | Glace Cotton | Glace Cotton,Raw Silk | Glass Tissue(Yoke)Georgette | Inner: Cotton Satin; | Jacket: Cotton | Inner: Cotton; Jacket: Rayon | Inner: Georgette; Jacket: Cotton | Inner: Poly Cotton; Jacket: | Georgette | Inner: Rayon; Jacket: Chanderi Silk | Khadi Cotton |Khadi Cotton, Rayon | Kurti-Rayon Plazzo-Cotton Rayon | Kurti: Rayon; Jacket: Cotton Satin | Kurti: Rayon; Scarf: Cotton | Linen & Cotton Mix | Mix Cotton | Net | Net,Georgette | Net,Poly Santoon | Ployester,Cotton | Poly Cotton | Poly | Crepe | Poly Santoon | Poly Silk | Poly Silk (Two Tone Silk) | Polycotton | Polyester | Polyester Georgette | Polyester Satin | Polyster | Pure Georgette | Rachel Net | Rayon | Rayon (Shoulder Cut) | Rayon Cotton | Rayon Cotton,Satin | Rayon Flex | Rayon(Viscose) | Rayon(Viscose),Cotton Rayon | Cotton Rayon | Chanderi | Rayon,Cotton | Rayon,Polyster | Satin | Satin,Georgette | Synthetic |Taffeta